Shipping & Delivery

what if have received a wrong item or an item is missing?


We encourage our customers to check their items as soon as they are received to ensure they are in good condition and match the order. If you notice anything wrong with a product, please contact us 
right away.

What happens if I entered the wrong shipping address?

Please, contact us as soon as possible with your name, order number, and updated shipping address. If your order hasn’t shipped yet, we’ll gladly update your shipping information for you.

How much does shipping cost?


Shipping rates may vary depending on your region and are calculated at checkout. Here are the full details of our Shipping Policy.



How long will delivery take?


We deliver our products across Egypt, with the exception of a few governorates. Delivery takes 3 to 7 working days (excluding public holidays). Below are the shipping fees for all cities in Egypt

 Shipping Policy.

Do you deliver to my area?

You can find a full list of all our shipping areas here.

If your country or region isn’t listed, please feel free to contact us to see if we can arrange shipping for you

Exchange & Return

Do you provide refunds?

Please Contact us for more information about our Refund policy

Within how many days of purchase can I request a refund?

Refund requests may be submitted within 7 to 14 days of the purchase date.

If my order had free shipping, who pays the shipping costs in case of a refund?

For orders with free shipping, customers are responsible for covering the return shipping costs.

Account & Sign up

Can I place an order without creating an account or logging in?

Yes, you can! But we encourage you to sign up so you won’t miss out on our latest offers and special gifts.

How do I Sign in?

Go to the Sign In page and enter your email address. We’ll send a one-time code to your email, which you can use to sign in — no password required.

Orders & Checkout

How can I place an order?

Ordering from us is quick and easy!

Option A — Ordering Through Our Website

  1. Browse our Shop page and select the item you’d like to purchase.
  2. Click "Add to Cart" for the chosen product.
  3. When you’re ready, click "Checkout."
  4. Enter your personal information and shipping address.
  5. Choose your preferred payment method and click "Complete order."
  6. That’s it! Your order has been successfully placed and is now being processed.

    Option B — Reach out to us on WhatsApp or Messenger, and our team will be happy to help you place your order.

What if I don’t feel comfortable ordering online?


We completely understand your concern — it’s valid, especially given the lack of transparency with some online shops. At Regina Store, your peace of mind is our priority. That’s why we offer a 'Pay on Delivery' option: you only pay once the product arrives. You may inspect the material upon delivery (without trying on the garment), and if it doesn’t meet your expectations, you’re free to decline it. In that case, you’ll only be charged for the delivery service. Your satisfaction and trust mean everything to us.

Still have a question

I couldn’t find the answer to my question here — what should I do?


For inquiries or assistance, please reach out to our customer support team. Our goal is to ensure your experience with Regina exceeds your expectations.